Customer advisor

Role Overview

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Diagnose and resolve product or service issues, escalating when necessary.
• Maintain accurate records of interactions in the CRM system.
• Identify opportunities to upsell or cross‑sell relevant solutions.
• Gather and relay customer feedback to improve products and processes.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 2 years of experience in a customer service or advisory role.
• Proficiency with standard office software and CRM platforms.

Essential Skills

• Strong communication and active‑listening abilities.
• Problem‑solving mindset with attention to detail.
• Ability to remain calm and professional under pressure.
• Empathy and a customer‑centric attitude.

Benefits

• Competitive salary with performance bonuses.
• Health, dental, and vision insurance.
• Paid time off and flexible scheduling.
• Ongoing training and career development opportunities.

Application Process