Office administrator
EnglishAssist with daily office operations, providing exceptional customer service and communication while maintaining high attention to detail.
## Job Purpose
Support the organization’s day‑to‑day administrative functions, ensuring smooth communication, effective customer service, and a well‑organized workplace.
## Key Responsibilities
- Serve as first‑point‑of‑contact for visitors, callers, and customers, delivering customer‑focused support.
- Manage incoming and outgoing communications (phone, email, mail) with clear and professional communication.
- Maintain office supplies, equipment, and facilities, ensuring resources are available and organized.
- Process incoming documents, invoices, and expense reports with high attention to detail.
- Assist in scheduling meetings, coordinating conference rooms, and managing calendars.
- Perform data‑entry and record‑keeping tasks, ensuring accuracy and confidentiality.
- Support procurement and vendor‑related activities, including purchasing and invoice verification.
- Provide assistance with onboarding of new employees and maintaining employee records.
- Produce and edit internal communications and documents using word‑processing and spreadsheet tools.
## Required Qualifications
- Customer service and communication – ability to interact professionally with internal and external stakeholders.
- Some prior experience (part‑time, volunteer, or internship) handling routine office tasks.
- Strong attention to detail in data entry, documentation, and purchase processing.
- Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace.
- Ability to manage multiple tasks and prioritize effectively.
- Basic understanding of office equipment (phone systems, printers, scanners) and troubleshooting.
- High‑school diploma or equivalent; further education in administration is a plus.
## Preferred Qualifications
- Experience in a reception‑ or front‑desk role.
- Knowledge of office‑management software (e.g., Slack, Trello, SAP).
- Ability to produce simple financial or budgeting reports.
- Demonstrated problem‑solving and process‑improvement ideas.
## Core Competencies
- Customer service & communication – essential for front‑line interactions.
- Attention to detail – critical for accurate record‑keeping and communications.
- Organizational skills – ensures smooth day‑to‑day operations.
- Adaptability – comfortable in a dynamic, fast‑changing environment.
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