Job Purpose

Job Duties and Responsibilities

• Greet customers promptly and courteously as they approach the checkout area.
• Operate the cash register or POS system to process sales transactions, returns, and exchanges accurately.
• Handle various forms of payment, including cash, credit/debit cards, gift cards, coupons, and vouchers, following company policies.
• Count cash drawer at the beginning and end of each shift, ensuring accuracy and reporting any discrepancies immediately.
• Issue receipts, refunds, credits, and change to customers as required.
• Verify the age of customers for age-restricted products in accordance with legal and company requirements.
• Answer basic customer questions about products, prices, promotions, and store policies, referring to other staff when needed.
• Maintain a clean, organized, and well-stocked checkout area, including bags, receipt paper, and other supplies.
• Follow all loss prevention, security, and safety procedures, including monitoring for suspicious activity at the register.
• Assist with bagging merchandise and, where applicable, help customers carry purchases to their vehicles.
• Support store operations by performing light stocking, facing, and merchandising tasks near the front end as directed.
• Adhere to all company policies, procedures, and standards of conduct, including dress code and attendance.
• Collaborate with supervisors and team members to ensure smooth customer flow and minimize wait times.
• Participate in required training sessions and stay informed about new products, promotions, and system updates.

Required Qualifications

• High school diploma or equivalent (GED) or currently enrolled in high school, as allowed by local regulations.
• Previous experience in a customer service, retail, or hospitality role, or demonstrated customer-facing skills.
• Basic math skills and the ability to handle cash and make change accurately.
• Ability to operate or learn to operate POS systems, barcode scanners, and basic payment terminals.
• Strong communication and interpersonal skills, with the ability to interact professionally with diverse customers.
• Attention to detail and a high level of accuracy in processing transactions.
• Ability to stand for extended periods and perform repetitive tasks such as scanning and bagging.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Reliability and punctuality, with a strong sense of integrity and honesty in handling money.

Preferred Qualifications

• Prior experience as a cashier in a retail, grocery, restaurant, or similar environment.
• Familiarity with common POS systems and basic troubleshooting of register issues.
• Experience handling high transaction volumes during peak hours.
• Bilingual or multilingual communication skills, depending on customer base.
• Demonstrated track record of delivering excellent customer service and resolving customer concerns.
• Basic understanding of loss prevention practices and cash control procedures.